Deerfield Beach Toyota
1441 South Federal Highway
Deerfield Beach
,
FL
33441
Phone
:
877-232-6192
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Secret Shopper Survey
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Contact Information
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Repair Order Number
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1. Were you greeted within 30 seconds of walking into the service department?
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Yes
No
2. Was the Service Advisor friendly?
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Yes
No
3. Did your advisor offer or recommend any preventive maintenance for your vehicle?
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Yes
No
4. Were you contacted regarding the completion status of your vehicle?
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Yes
No
5. Did the service advisor go over all charges before the work started and again once the work was complete?
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Yes
No
6. Was your vehicle fixed on the first visit?
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Yes
No
7. Would you recommend your Service Advisor to friends and family?
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Yes
No
8. Would you recommend Toyota of Deerfield Beach to friends and family?
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Yes
No
9. Did the service advisor explain the steps regarding future repair/maintenance needs?
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Yes
No
10. Did the service advisor schedule your next service with you before you left?
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Yes
No
Appointment Information
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1. How satisfied were you with the time it took to complete your service?
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Please Select
5 - Completely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Unsatisfied
1 - Very Unsatisfied
2. How satisfied were you with the service performed on your car?
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Please Select
5 - Completely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Unsatisfied
1 - Very Unsatisfied
3. How satisfied were you with the customer service you received?
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Please Select
5 - Completely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Unsatisfied
1 - Very Unsatisfied
4. How satisfied were you with the cleanliness of your car?
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Please Select
5 - Completely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Unsatisfied
1 - Very Unsatisfied
Service Information
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