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1. Were you greeted within 30 seconds of walking into the service department?
2. Was the Service Advisor friendly?
3. Did your advisor offer or recommend any preventive maintenance for your vehicle?
4. Were you contacted regarding the completion status of your vehicle?
5. Did the service advisor go over all charges before the work started and again once the work was complete?
6. Was your vehicle fixed on the first visit?
7. Would you recommend your Service Advisor to friends and family?
8. Would you recommend Toyota of Deerfield Beach to friends and family?
9. Did the service advisor explain the steps regarding future   repair/maintenance needs?
10. Did the service advisor schedule your next service with you before you left?