Secret Shopper Survey

Schedule Service

Contact Information*

1. Were you greeted within 30 seconds of walking into the service department?*
2. Was the Service Advisor friendly?*
3. Did your advisor offer or recommend any preventive maintenance for your vehicle?*
4. Were you contacted regarding the completion status of your vehicle?*
5. Did the service advisor go over all charges before the work started and again once the work was complete?*
6. Was your vehicle fixed on the first visit?*
7. Would you recommend your Service Advisor to friends and family?*
8. Would you recommend Toyota of Deerfield Beach to friends and family?*
9. Did the service advisor explain the steps regarding future   repair/maintenance needs?*
10. Did the service advisor schedule your next service with you before you left?*

Appointment Information*

Service Information

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